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Maximize Your Cisco Infrastructure & Contact Center Productivity

Next-generation real-time contact center intelligence and seamless automation. Built with deep domain expertise for zero operational disruption.

100%

Operational Continuity

0 Sec

Floor Retraining Needed

Real-Time

Queue & Device Intelligence

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Trusted for High-Performance Cisco Contact Center & Enterprise Environments

Financial Services
Healthcare Sector
Telecom Operations
Public Sector & Enterprise
★★★★★

"RAD Software Wallboard transformed our Cisco UCCX floor visibility within 24 hours of deployment. Supervisors and agents understood the views instantly with zero operational downtime."

Angela L.
Senior Engineer — IT Operations, Network & Telecom
Irvine, CA, USA

Our Enterprise Product Suite

Select a product below to discover features, technical specifications, and visual layout displays.

Familiar Operational Logic, Modern Power

Cisco UCCX Contact Center Intelligence

Designed with deep domain understanding of Cisco UCCX operational workflows. Your contact center retains its exact queue logic and metric calculations—upgraded with modern web-based drag-and-drop layout management.

  • Real-Time Agent State Tracking: Track individual agent status, readiness duration, and call stats instantaneously.
  • Visual Threshold Alerts: Prominent color shifts catch supervisor attention using stoplight rules from Warning to Breach.
  • Live CSQ Queue Metrics: Monitor Calls Waiting, Oldest Contact, Abandoned, Handled, and Service Level % side-by-side.
  • TV & Desktop Displays: High-contrast interface optimized for anti-glare overhead TV screens and supervisor monitors.
Request Wallboard Demo
RAD Software Wallboard Monitoring Display
Wallboard Layout Builder & Live Preview

Intuitive Layout Builder & Live Preview

Drag & Drop Canvas Customization

Empower supervisors to customize TV display panels without writing code. Drag, drop, split panels, and configure metric threshold colors with live canvas updates before publishing.

  • Instant Live Preview: See layout changes and metric widgets update live on the canvas during setup, well before publishing.
  • Panel Splitting: Flexible "+ Split" canvas tools allow for easy multi-section and complex side-by-side panel creation.
  • Built-In Theme Selector: One-click toggle between Dark Mode for overhead anti-glare and Light Mode for standard viewing.
  • Custom Branding: Easily upload corporate logos directly into your public display headers for a unified brand experience.

Granular Rules & Threshold Profiles

Alert Rules & Threshold Configuration

Configure precise notification triggers and multi-stage alert rules to detect queue breaches before they impact contact center service levels.

  • Multi-Stage Ranges: Set individual Warning (≤) and Breach (<) rules per metric, such as Available Agents, Wait Times, and Abandoned %.
  • Compound Metrics: Set advanced combined triggers (e.g., Calls Waiting ≥ X AND Available Agents ≤ Y) for pinpoint alerts.
  • Alias Profile Mapping: Customize display names across Queue Metrics, Agent Metrics, and Queue Names for clean, readable views.
  • Role-Based Access: Secure admin configuration spaces while ensuring public viewing requires zero log-in friction.
  • Multi-Channel Alerts: Trigger automated notifications via On-Screen Toast popups, Sound, Email and Twilio SMS text messages.
Granular Rules & Threshold Profiles Configuration

Explore Custom Wallboard Widgets

Click on any widget card below to inspect full-resolution live displays and metric box previews.

Queue Performance Dashboard

Queue Performance Dashboard

Live multi-queue performance metrics with active toast notification popups for instant queue breach awareness.

Queue Analytics & Alerts
Queue Graph

Queue Graph

Interactive multi-queue bar graph displaying live queue parameters with hover breakdown tooltips.

Queue Analytics
Hourly Graph

Hourly Graph

Hourly trend bar graph displaying key performance parameters and service level metrics over time for a selected queue.

Hourly Queue Analytics
Queue Stat Box

Queue Stat Box

Dedicated focus box highlighting a key metric for a queue, with configurable threshold alert rules and visual color triggers.

Queue Stat Box
Agent Display

Agent Performance Dashboard

Complete real-time agent dashboard tracking logged-in agents, live status duration timers, call metrics, and comprehensive performance parameters.

Agent Tracking
Agent Graph

Agent Graph

Interactive multi-agent bar graph displaying live agent parameters with hover breakdown tooltips.

Agent Analytics
Agent Status Box

Agent Status Box

Real-time agent status and state duration display with configurable event type, reason code, and agent name visibility.

Ready State
Agent Status Box (Reason Code)

Agent Status Box (Reason Code)

Dynamically resolves specific UCCX internal reason codes (e.g. Agent Logon, Phone Failure) instead of generic Not Ready labels, featuring custom state colors, event codes, and duration timers.

UCCX Reason Code
Agent Stat Box

Agent Stat Box

Dedicated focus box highlighting a key metric for an agent, with configurable threshold alert rules and visual color triggers.

Agent Stat Box
Digital Clock

Digital Clock

Synchronized digital wallboard clock for time-zone operational awareness.

Clock
Weather Awareness

Weather Awareness

Displays live temperature, weather conditions, and location for regional operational awareness.

Weather
Custom Image

Custom Image

Custom image display widget for embedding team group photos, corporate branding, or operational media directly onto public wallboard screens.

Media & Branding

Next-Generation Device Detection & Logon

Cisco CUCM Extension Mobility Automation

Upgraded from legacy WinPcap solutions to utilize the robust Windows native Packet Monitor (PktMon) for enhanced reliability, security, and effortless Extension Mobility authentication.

  • Windows Packet Monitor (PktMon): Utilizes Windows native packet inspection, completely eliminating unstable third-party WinPcap dependencies.
  • Cisco Discovery Protocol (CDP): Automatically detects Cisco IP Phone connected to the PC via CDP without manual IP entry.
  • Windows Session Integration: Maps active Windows user credentials to seamlessly authenticate Extension Mobility without redundant sign-in prompts.
  • Centralized Configuration: Manage user profiles and licensing centrally across your entire enterprise deployment.
Request AutoLogin Demo
AutoLogin Phone Detected Interface
AutoLogin Automation Preferences

Advanced Automation Options

Trigger-Based Session Security

Eliminate manual phone logins and logouts entirely. Configure automated session triggers tailored to your enterprise security compliance rules.

  • Automatic Login Triggers: Trigger Extension Mobility login automatically on Windows startup or workstation unlock.
  • Automatic Logout Triggers: Logout phone automatically when Windows locks, screensaver starts, or user logs off.
  • Prevent Password Lockouts: Eliminates forgotten password logouts and reduces helpdesk support tickets.

Bridging Workflow Gaps in Cisco Environments

We build domain-driven software solutions designed to optimize Cisco contact center operations, eliminate repetitive manual tasks, and elevate agent efficiency.

Our Core Mission

At RAD Software Ltd, our mission is to empower contact center management and agents by closing the gap between complex Cisco infrastructure and daily frontline operational needs.

We believe enterprise software should respect established workflows. By embedding familiar operational logic into modern, web-native visual tools, we deliver zero-disruption software transitions that provide immediate value from day one.

RAD Software Agent Display Wallboard

Zero Retraining

Our tools mirror standard Cisco UCCX & CUCM metric formulas so supervisors and agents understand views instantly with zero operational floor downtime.

10+ Years of Reliability

Powered by a decade of hands-on expertise building and supporting Cisco UCCX & CUCM solutions.

Modern Web Architecture

High-speed, web-native technology accessible seamlessly on standard overhead TV displays & desktop monitors.

Get In Touch With Our Solution Experts

Have questions about Wallboard for Cisco UCCX or AutoLogin for Cisco CUCM? Send us an inquiry and our team will respond promptly.

B2B Solution Inquiry

Fill out the form below to request a product demo, custom quote, or technical consultation.

Sales & Inquiries

sales@radsoftware.co.uk

Response Time

All B2B inquiries answered within 1 business day.

Location

Oxford, UK

Inquiry Received!

Thank you for contacting RAD Software.